We are a relatively new organisation but we are composed of personnel whose knowledge spans the period from the Kyoto conference of 2005 and we make sure that we are always abreast of developments in Renewables technology and government actions which may impact on the country and on prospective individual clients alike.

We are not simply another sales organisation intent on putting pushy salespeople in your premises with the intent of trying to convince you to
‘buy now while stocks last’

As our name indicates, we are a Consultancy that is able to give you unbiased and professional advice along your path of making decisions about whether you should get involved in the ‘Renewables Revolution’; and, if you do decide in your own time to do so, which particular route is best suited to your individual need.

We work in association with well vetted and trusted installation companies who have gone through the accreditations processes of organisations such as:-

The Services we provide are geared to your particular needs

Any process with us will normally begin with an outline telephone conversation and provided your needs and your property location fall within the parameters with which we deal, we will arrange for one of our surveyors to conduct an initial online survey of your property. Doing this saves time so that when we visit you, we can focus on the additional things that cannot be done efficiently online.

Yes, before you make any firm decisions, we will visit your property and we are very proud of the fact we do that rather than giving you an online or telephone ‘quote’ which can be misleading in due course. One thing you should understand is that no two properties are identical in terms of requirements or what can actually be installed; and the last thing we want to do is mislead you into thinking that there is a ‘one size fits all’ in this field.

So we will not suggest a ‘door-opening’ price to you on the telephone, only for you to discover that the real cost would be somewhat higher.

The surveyor will discuss matters with you in greater detail; answer any questions that you will have at that time; take a variety of measurements and sightings (such as shading effects of obstacles like trees and neighbouring buildings) together with photographs. They will do a number of calculations after which you will receive a report that will demonstrate how things would work if you had any recommended systems installed.

If you decided to proceed using our recommendations, we would then involve one of the companies on our Supply, Install and Commissioning Panel and we would monitor the work from start to completion. The Installation Manager and Project Managers make sure that your roof and other infrastructure is sturdy enough to handle any physical or electrical loads that the new equipment may bring into your property.

Very importantly, the organisations on the Panel we would use are suitably accredited by the major compliance bodies such as REA (Renewable Energy Assurance); MCS (Microgeneration Certification Scheme) and NAPIT (National Association for Professional Inspectors and Testers) and several more.

This means that you can rest assured that the materials, installation workmanship, service and warranties are within the parameters laid down by such bodies for your peace of mind.

Because of such accreditations, we are able to deal with your enquiry whether you are a Residential, Commercial, Agricultural or State Customer.

We ensure a smooth transition from your initial enquiry to the full commissioning of your system.

You should be aware that it is not simply a matter of installing a system; there are a number of ‘official’ and administrative matters that need to be dealt with in order to make sure that you receive the full payments available through any government or private Company initiatives which are available at the time.

Unless all of this is completed efficiently, you may not get the full returns on your investment.

In addition to that service, in the unlikely event of the malfunction of any of the installed equipment, we will assist you through the process of any warranty claims.

With Eco Energy Consultants, you are in safe, reliable and professional hands

Acknowledgements

We wish to extend our heartfelt thanks to those who helped to create this website and without whom, the task would have taken much longer and not been as fulsome. Their range of involvement varied between contributing photos, text, research, ideas, moral support and encouragement.

 

So in alphabetical order, a big Thank You to:-

      • Andrea
      • Brunswick
      • Cristina
      • Dawn
      • Diane
      • Doreen
      • Ece
      • Eyvonne
      • iLker
      • Josephine
      • Stephen
      • Theo
      • Veronica
      • Vivienne

Privacy Policy

EcoEnergyConsultants is a part of The Solutions Organisation Ltd group of companies and is a controller of any personal data you provide. We respect your data and privacy.

This Privacy Policy describes the personal data we collect and how it is used. This policy also explains the rights you have over your personal data and how you are able to use those rights.

You have the right to object to some of the processing which The Solutions Organisation Ltd carries out. More information about your rights and how to exercise these is set out in the Your Rights section of this notice.

The Solutions Organisation Ltd registered office is Kemp House, 128 City Road EC1V 2NX

 

Summary of how we use your data and your rights

We use your data to provide and improve our products and services, including marketing, research, feedback and enquiries, as well as for safety and security purposes.

Your data will be used to comply with laws and regulations and we may use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing The Solutions Organisation carries out. More information about your rights and how to exercise these is set out in the ‘Your Rights’ section of this notice.

When you give consent, you are able to withdraw that consent at any time, by for instance emailing us at admin@ecoenergyconsultants.co.uk

You can also email admin@ecoenergyconsultants.co.uk if you wish to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. For more information, please read the ‘Your Rights’ section of this Privacy Notice.

You can unsubscribe from marketing communications at any time by selecting ‘unsubscribe’ in our emails, or by directly emailing admin@ecoenergyconsultants.co.uk

Our websites and app use cookies and similar technologies to improve functionality, recognise you and to customise your experience. You may reject and block cookies in your browser settings. Please see our cookie notice for more information.

 

Information we collect from you

We collect information when you enquire, purchase something or use our services. This includes using our websites or apps or corresponding with us.

In particular:

    • We keep information you give us directly such as contact details (including name, email, address and telephone number), date of birth, gender, region, marketing opinions, feedback, comments and competition entries.
    • If you interact with us online through any of our websites or Apps, our cookies and similar technologies may capture your IP address, your location, and record how you use the site or App to help improve it and improve your user experience, where your browser settings or permission allows for this.
    • If you post information online about us or provide feedback, we may keep a record.
    • If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.

 

Information we receive from third parties

In addition to collecting data from our own marketing programs we also obtain prospects from other marketing companies. We are assured that other such companies that we use collected the data in a manner that falls within the General Data Protection Regulations (GDPR) and is opted in to be contacted by us.

 

How we use information and the legal basis

We are allowed to use your data only if we have a proper reason to do so such as:

To fulfil a contract we have with you;

    • When it is in our legitimate interest;
    • When you consent to it; or
    • To comply with the law.

 

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests.

We have set out below how and why we may use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.

When you buy something from us, enter a competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services.

We use your information to run our business and pursue our legitimate interests.

Our legitimate interests include keeping our records up to date; fulfilling our legal, compliance and contractual duties; working out which of our products and services may interest you; improving our sites, Apps and services; developing new products and services; informing you about products and services and conducting market research.

 

Further details of our legitimate interests:

To run and promote our business, we use your information: –

To provide and improve our products and services as well as to respond to you if you contact us.

To record call centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts.

When we monitor our websites, social media platforms such as Facebook and Twitter and online services including our mobile App and responses to email marketing. If you post comments online or in other media we may capture this information, contact you, and use it to improve our products and services.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To send you emails including offers tailored to your perceived preferences we record which emails seem to be of interest to you.

To contact you where you provide us with market research feedback or pass this data to a third-party for panel market research analysis.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law we may:

Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see the ‘Data sharing’ section).

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

We keep records and pass your data to companies within The Solutions Organisation and our insurers when necessary (for further details see the ‘Data sharing’ section).

We may monitor, and record call centre communications, including incoming and outgoing calls and emails.

We may verify your identity.

 

If you consent we may :-

Send you electronic marketing communications which may include promotions and offers in relation to our products and services.

Use cookies, including analytic cookies or similar technologies on our websites, in our App and marketing emails. For more details on such usage, click here to see our Cookies Policy.

Adjust the settings on your device in order to send you push notifications through the App.

Use data for other purposes once we explain that purpose when asking for your consent.

 

You may withdraw your consent at any time by emailing admin@ecoenergyconsultants.co.uk. Requirements of the Law will always take precedence over your choices, however, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time by selecting ‘unsubscribe’ in our emails or by emailing admin@ecoenergyconsultants.co.uk

 

When the law requires us to process your data we will do so. This can include

    • Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.
    • When you exercise your rights under data protection legislation, including when you ask to subscribe or unsubscribe from our marketing communications.

 

Data sharing

The Solutions Organisation Ltd group of companies and shares data only within the The Solutions Organisation Ltd group that provides support, advisory, IT, safety and security, and other services.

Included in our group of companies are

    • EcoEnergyConsultants

For some activities we use third party service providers to assist in carrying out our contractual duties. Such third parties are vetted and any data passed is GDPR compliant.

We do not share your data with any external Company for marketing purposes.

If our business is to be integrated with another business or sold, your details would be shared with our advisers and any prospective purchaser’s advisers. Your information would be passed to the new owners and you would be notified at such time.

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

 

International transfers

Sometimes the data that we collect from you may need be transferred to, and stored at, a destination outside the European Economic Area (EEA) to assist in the provision of our contracts and services. For example, your information may need to be processed by staff who work for us but operate outside the EEA. Such staff may be engaged in, among other things, analysing and profiling the use made of this site by you. We may also transfer your data to a Company based outside the EEA for other reasons (for example… if our hosting Company is based in the USA). Countries outside the European Union may have a lower standard of protection for personal information than that required by EU data protection laws. If we do transfer your data to a Company based outside the EEA, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and EU law.

 

 

Cookies and similar technologies

Our websites, App and marketing emails use cookies and similar technology. Full information is contained in our Cookie Policy which also includes guidance as to how to adjust your browser settings to either accept or reject cookies.

 

Data retention

We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are an active customer, where required by law or to protect legal rights.

We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep:

Customer feedback and correspondence with our customer services teams for up to the length of the warranties issued (up to 25 years), depending on the nature of the interaction and any applicable law, such as Health and Safety. This enables us to respond to any questions or complaints.

Information to maintain records according to rules that apply to us.

If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again.

We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

 

Your rights

You have rights over your personal data.

You can:

    • ask for a copy of your information
    • ask for information to be corrected
    • ask for information to be erased or deleted
    • ask us to limit or restrict processing
    • object to us processing your data, in particular where we use the data for direct marketing, including profiling for direct marketing purposes. The right to object does not apply if we must process the data to meet a contractual or legal requirement
    • ask us to send you a copy in a structured digital format or ask for us to send it to another party
    • Some rights may be limited by our obligations to the Law or regulations which cause us to keep information. We respect other people’s privacy which means we may redact or remove information where it includes personal data about another person, even if it is connected to your data. Occasionally there may be a compelling legitimate interest to keep processing data

 

In order to obtain a copy of your data; to object to how your data is used; or to request that we delete it or restrict how we use it or, please see the ‘Contact Us’ section. To process any request by you, we will need to confirm your identity to make sure that it is a legitimate request.

You have a right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the Authority is the Information Commissioner’s Office (the ICO).

 

Complaints

We aim to provide the best service and products for our clients, but because we are human, there is no doubt that there may be times when something goes wrong. So, our further aim is to rectify failings as soon as we can.

If there is anything about which you are not completely satisfied, please contact us in order that we can deal with the issue.

 

Contact Us

To exercise any of your rights, to withdraw consent or any queries relating to data protection, you may email admin@ecoenergyconsultants.co.uk

Alternatively, complete the general enquiry section at Contact Us – Eco Energy Consultants

 

 

Cookie Policy

This site uses cookies which are small text files that are located in the browser you are using on your device to assist the site in providing a better user experience. Cookies are used to retain your preferences, store information for shopping carts and to provide anonymised tracking data to third party applications such as Google Analytics. These cookies are designed to improve and simplify your browsing experiences. If on the other hand you prefer to disable cookies from this site, simply disable cookies in your browser. We suggest consulting the Help section of your browser or looking at the About Cookies website which offers guidance for most browsers.